At Moms Club, customer satisfaction is our priority. We strive to deliver high-quality products and reliable export services. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

Customers may request a return if:

• The product received is damaged, defective, or incorrect.
• The product is significantly different from the description provided on the website.
• The return request is made within the eligible return period after delivery.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must be returned with original packaging, labels, and accessories.
• Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items may not be eligible for return:

• Customized or personalized products
• Perishable goods
• Used or damaged items caused by customer handling
• Products returned without original packaging
• Clearance or final sale items

3. Return Request Process

To request a return:

1. Contact our support team through the contact details available on our website.
2. Provide your order number, product details, and reason for return.
3. Attach clear photos or videos if the item is damaged or defective.

Once your request is reviewed and approved, return instructions will be shared with you.

4. Refund Policy

Refunds are processed after the returned product is received and inspected.

• Approved refunds will be credited to the original payment method.
• Processing times may vary depending on banks or payment providers.
• Shipping charges, customs duties, and taxes are generally non-refundable unless the return is due to our mistake.

5. Exchange Policy

We may offer replacement or exchange options for damaged, defective, or incorrect products, subject to product availability.

6. International Orders

For international shipments:

• Customers are responsible for any customs duties or import taxes applicable in their country.
• Refunds may not include international shipping costs unless the error is caused by Moms Club.
• Delays due to customs clearance are beyond our control.

7. Damaged or Incorrect Products

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with supporting images or videos. We will review the issue and provide an appropriate resolution.

8. Cancellation Policy

Orders may be cancelled before shipment processing begins. Once the order has been shipped, cancellation requests may not be accepted.

9. Contact Us

For return, refund, or exchange-related queries, please contact us through:

•  admin@momsclub.co.in
• +91-9962056333
• No 10- B, Grand Residency 137, Velachery, Tambaram main road, Chennai – 600042